What is DNC Registry? - PDPA Singapore Checklist to Comply PDPA: The Complete PDPA Compliance Guide for Business & Companies in Singapore

Welcome to the Do Not Call (DNC) Registry - What Consumers need to Know about the Do Not Call (DNC) Registry

DNC is an abbreviation for Do Not Call. It is the one of the obligations under the PDPA that prohibits organisations from sending out messages to Singapore phone numbers.

The DNC Registry governs how telemarketing calls or messages of commercial purpose are sent to consumers. The focus is to protect consumers and organisations that send messages or make calls to consumers for commercial purposes need to comply with DNC provisions. There are also exclusions to the DNC that include pure market surveys and public advisories.

For more information about the DNC, readers may visit https://www.dnc.gov.sg.

Consumer - Register Your Phone Number Consumers who do not wish to receive telemarketing messages via phone call, SMS or fax, can register their Singapore telephone numbers with the DNC Registry. This applies to home, office and mobile numbers. Registration is free and does not expire.

Organisation - Check the Registry Before You Do Telemarketing

With effect from 2 January 2014, Organisations must check with the DNC Registry to ensure that the Singapore telephone numbers that they are sending telemarketing messages to, are not listed in the Registry. 

NOTICE: Please note that any third-party service providers offering services relating to the Do Not Call (DNC) Registry and/or checking facilities bearing similar names to the PDPC or DNC Registry are not associated with, endorsed or approved by the PDPC. Organisations that wish to register for a DNC Registry account with the PDPC should do so through our website at www.dnc.gov.sg. Individuals registering their numbers on the DNC Registry should also only do so at www.dnc.gov.sg or through PDPC’s official SMS and Toll Free numbers.

Organisations that use third party aggregators to check telephone numbers against the DNC Registry should be aware that it is their organisations, and not the aggregators, that will be liable under the Personal Data Protection Act should the aggregator fail to indicate a phone number is listed on the DNC Registry.

Learn more about PDPA in Singapore here!